Privacy policy

Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store and purchase digital products.
We respect your privacy and are committed to keeping your data safe and transparent about how it is used.

By using this website, you consent to the terms described below.

2. Who We Are

Business Name: Fix Your Fridge Fast
Website: www.fixyourfridgefast.com
Email: hello@fixyourfridgefast.com
Data Controller: FixYourFridgeFast
If you have questions about this policy, please contact us by email.

3. What Information We Collect

When you use our store, we may collect the following data:

a. Information You Provide

Name and email address (for order confirmation and delivery)
Billing information (processed securely by Shopify or your payment provider)
Customer messages or support requests

b. Information Collected Automatically

IP address and browser type
Device information (mobile, desktop, tablet)
Visitor behavior such as pages viewed or time spent
This data is collected through cookies and analytics tools to improve user experience.

4. How We Use Your Information

We use your personal data strictly for the following purposes:

To process and deliver your order (digital downloads)
To send order confirmations, invoices, and product links
To provide customer support and respond to inquiries
To improve our website and marketing performance
To comply with legal obligations (e.g., tax documentation)

We do not sell, rent, or trade your data to third parties.

5. Data Storage and Security

Your information is stored securely on Shopify’s servers and on trusted third‑party service providers (e.g., PayPal, Stripe, or email delivery systems).
All personal data is transmitted using SSL encryption.
We keep personal data only as long as necessary for the purposes stated above.

6. Cookies and Tracking

Our website uses cookies to improve performance and remember user preferences.
Some cookies are essential for site functionality; others (e.g., analytics) help us improve.
You can disable cookies in your browser settings at any time.
By continuing to use our site, you consent to the use of cookies unless you disable them.

7. Third‑Party Services

We rely on secure, established providers:

Shopify – ecommerce platform
Stripe / PayPal – payment processing
Email service provider – to send confirmation messages

Each provider processes data under its own privacy policy consistent with GDPR and CCPA requirements.

8. Data Rights (GDPR & CCPA)

Depending on your location, you have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Restrict or object to certain processing activities
Request data portability
Withdraw consent at any time

To exercise these rights, contact us at [your support email].
We will respond within 30 days.

9. Retention Period

We store personal information only for as long as necessary for accounting, tax, or legal reasons — typically no longer than 6 years for transaction data — after which it is securely deleted.

10. Children’s Data

Our website and products are intended for adults.
We do not knowingly collect personal data from anyone under 16 years of age.
If you believe a minor provided personal data, please contact us immediately for deletion.

11. International Data Transfers

Because our systems and Shopify’s servers may operate internationally, your data may be processed in countries outside your own.
We ensure that such transfers occur under legal safeguards compliant with GDPR and other privacy frameworks.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, legal requirements, or technology.
The latest version will always be available on this page, with the “Last Updated” date shown.